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Help & support
How Can We Help?
Which ÆTHERA product is right for me?
The Daily Ritual brings together Crown Cleanse shampoo, Crown Restore conditioner and Crown Activate leave-in serum. Explore each product’s description, directions and full ingredient list to choose the care that suits your routine.
How do I choose a hair and scalp ritual?
Begin with how you like to care for your hair. Cleanse and condition as directed on the product pages, then use a leave-in product according to its own instructions. The Daily Ritual Set combines the three complementary Daily Ritual products.
Where can I find a product’s full ingredient list?
Open the product page and expand “Full ingredients”. Product-specific ingredient notes and directions are shown on that same page.
How do I use Crown Cleanse?
Wet hair and massage two pumps into your scalp and through your hair. Leave the lather on for two minutes, then rinse well. Follow with Crown Restore, then Crown Activate, using each product’s own directions.
How can I track my order?
Use any tracking details supplied with your dispatch confirmation. For help with an order, contact customer care and include your order number.
Can I change or cancel an order?
Contact customer care as soon as possible with your order number and the change you would like to request. Whether a change is possible depends on the order’s processing status. Please wait for confirmation from the team.
What is your returns policy?
Return eligibility, deadlines and next steps will be published once the policy is confirmed. Visit Shipping & Returns or contact customer care before sending an item back.
How can I contact customer care?
Send a message using the Contact form. Include your order number, if relevant, and the details you would like us to use when replying.
Where can I manage my account?
Visit My account to sign in and view the account information and order history available to you.
Which payment methods can I use?
The methods available for an order are shown at checkout. Payment availability can depend on the store configuration and your location.
Help & support
Products & Ingredients
Which ÆTHERA product is right for me?
The Daily Ritual brings together Crown Cleanse shampoo, Crown Restore conditioner and Crown Activate leave-in serum. Explore each product’s description, directions and full ingredient list to choose the care that suits your routine.
Where can I find a product’s full ingredient list?
Open the product page and expand “Full ingredients”. Product-specific ingredient notes and directions are shown on that same page.
Help & support
Rituals & Usage
How do I choose a hair and scalp ritual?
Begin with how you like to care for your hair. Cleanse and condition as directed on the product pages, then use a leave-in product according to its own instructions. The Daily Ritual Set combines the three complementary Daily Ritual products.
How do I use Crown Cleanse?
Wet hair and massage two pumps into your scalp and through your hair. Leave the lather on for two minutes, then rinse well. Follow with Crown Restore, then Crown Activate, using each product’s own directions.
Help & support
Orders & Shipping
How can I track my order?
Use any tracking details supplied with your dispatch confirmation. For help with an order, contact customer care and include your order number.
Can I change or cancel an order?
Contact customer care as soon as possible with your order number and the change you would like to request. Whether a change is possible depends on the order’s processing status. Please wait for confirmation from the team.
Help & support
Returns & Exchanges
What is your returns policy?
Return eligibility, deadlines and next steps will be published once the policy is confirmed. Visit Shipping & Returns or contact customer care before sending an item back.
Help & support
Account & Payments
How can I contact customer care?
Send a message using the Contact form. Include your order number, if relevant, and the details you would like us to use when replying.
Where can I manage my account?
Visit My account to sign in and view the account information and order history available to you.
Which payment methods can I use?
The methods available for an order are shown at checkout. Payment availability can depend on the store configuration and your location.
Need more help?