Order information

Shipping &
Returns.

Everything you need to know about your order, delivery and returns — made simple and transparent.

Delivery & care

From Our Hands to
Yours.

Order Processing

Processing estimates and dispatch information will appear here once confirmed.

Shipping Options

Available destinations, methods and costs are shown at checkout when shipping is available.

Order Tracking

Use any tracking details supplied with your dispatch confirmation, or contact us with your order number.

Returns & exchanges

Care, Even After
Your Purchase.

We want you to feel informed about every purchase. Return eligibility, deadlines and next steps will be published once the policy is confirmed. Please contact customer care before sending an item back.

Good to know

Delivery Questions.

When will my order ship?

Processing estimates and dispatch information are awaiting confirmation. Contact customer care with your order number for help with a particular order.

What delivery methods are available?

Available shipping destinations, methods and costs are shown at checkout when shipping is available for your address. No delivery service or delivery date is confirmed on this page.

How do I track my order?

Use any tracking details supplied with your dispatch confirmation. If you need help, contact customer care and include your order number.

How do returns and exchanges work?

The final eligibility rules, deadlines and steps are awaiting confirmation. Please contact customer care before returning an item.

What happens if an item arrives damaged?

Contact customer care with your order number and a description of the issue. Keep the product and packaging while the team reviews the next steps.

Shipping &Returns.

From Our Hands toYours.